Outlook Stuck at Loading Profile Screen – How to Resolve
Many users have been reported that when they launch Outlook on Windows 10, there Outlook stuck at loading profile screen. This technical error is very common and can be seen in Microsoft Outlook 2007 to Outlook 365. If you are facing this issue currently and cannot access the Outlook properly, then here we explain the real cause and remedies to this problem.
Reason Behind Outlook Hangs Loading Profile Screen
Users must know the real cause of this technical error. So, they can prevent the Outlook in future with Outlook 2010 hangs on the splash screen loading profile issue. This situation can appear in Microsoft Outlook when any of the below situations are true.
- When users have Microsoft Office 2013 SP1 installed as a Windows Installer-based (MSI) installation. It might be possible that users have the Click-to-Run version of Office installed.
- Users must have minimum two graphics card integrated with the system. One card should belong to NVIDIA and the rest one must be of Intel(R) HD Graphics 4000 card.
- It could be possible that hardware graphics acceleration option, which is managed by the Operating system is not marked as selected for Outlook options.
- It might be possible that your Outlook data file is corrupted which causes this error
Note:- The same issue also happens in Microsoft Outlook 2013 installation that does not have SP1 configuration.
Techniques to Resolve Outlook Stuck at Loading Profile Screen Issue
Generally, there are two workarounds through which this technical error can be repaired in the MS Outlook application. So, let’s check out each method in a detailed manner.
Method #1: Use Registry Editor
It is a temporary workaround that can be preferred to fix Outlook hangs loading profile screen issue. In this, we put the DisableHardwareAcceleration registry subkey with the help of the following instructions.
- Close all the opened Office programs.
- After that, open Registry Editor:
- In Windows 7, click on the Windows Start button and type regedit in the search bar. Afterward, select regedit.exe from the results.
- In Windows 8, navigate the mouse to top-right corner on Windows and click Search. After that, type regedit in the text box. Then, select regedit.exe from the resultant results.
- Find and then select the below-mentioned registry subkey.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics\
- Click on Edit menu, go to New and select DWORD Value.
- Next, enter DisableHardwareAcceleration and hit the Enter key.
- Perform right-click on DisableHardwareAcceleration and select Modify under the Details pane.
- Type 1 in the box of Value data and click OK.
- Close Registry Editor and launch Outlook on the system. Verify whether the issue is resolved or not.
Method #2: Update Video Drivers to Fix Outlook Stuck at Loading Profile Screen
In this workaround, we are going to update the video drivers. So, users can re-enable the hardware acceleration option for Office.
In Windows 7 Operating System
- Initially, click on the Windows Start button.
- Next, write Windows Update in the search bar.
- From the search results, navigate to the Check for updates option.
- If system updates are available, then move the cursor to a driver that you want to install and select Install.
In Windows 8 Platform
- On the home screen, click on Settings from the Charms menu bar.
- After that, you need to click on the Change PC Settings option.
- Select Windows Update from the settings application.
- Navigate to Check for updates options.
- If the update exists, then upgrade the driver that you want to install.
Important Note: Graphic or Video Card manufacturers routinely release updates for the drivers. These updates help to enhance the performance of drivers or repair the compatibility factors with other applications. In such a situation when users do not get the update for their drivers, then contact the support team of your video card and ask them how to get the new update for the video card.
Once the users update the drivers successfully, go back to the first method and follow the instructions. However, this time you need to eliminate the Disable hardware graphics acceleration option.
Method #3: Repair Outlook Application
Well, if you are facing this issue with Outlook and after trying all the methods then you can try the repairing program of the Office application. Now, to update the Outlook program you just follow the steps:
1. Click on Programs, then Programs and Features in your PC’s Control Panel (and reveal All Control Panel Items if necessary).
2. Highlight Microsoft Office 2010/2013/2016/2019 from the list. (Microsoft Office 365 is also mentioned in the selection.)
3. Change may be found by right-clicking and selecting Change.
4. Choose Online Repair and Continue, then follow the on-screen instructions.
5. Please restart the PC when the repair is completed and try the sync again.
Method # 4: Repair Outlook Data File
Well, the corruption of the Outlook data file is also the reason for Outlook being stuck at the loading profile. So to fix this issue you can try Outlook Inbox Repair Tool that is also known as ScanPST.exe. Now, to use this tool first you have to find the location of ScanPST.exe. Well, to make this step easy here in this blog we have discussed all the locations of ScanPST.exe.
Location of Outlook Inbox Repair Tool
Location For Outlook 2007
C:\Program Files\Microsoft Office\Office12
Location For Outlook 2010
C:\Program Files\Microsoft Office\Office14
Location For Outlook Outlook 2010 64 bit
C:\Program Files (86)\Microsoft Office\Office14
Location For Outlook 2013
C:\Program Files\Microsoft Office 15\root\office15
Location For Outlook 2016 & 2019
C:\Program Files\Microsoft Office\Office16
1. Once you have reached the location double click on the .exe file to open it.
2. Click on the Browse button to add the PST file
3. Click on the Scan option to start the scanning process.
4. Once the scanning process is over you will notice with the repair button.
5. Click on the Repair button to repair the corruption of Outlook PST.
Still, Outlook Stuck at Loading Profile Screen, But Why?
If the problem does not resolve by the above-mentioned workaround, then it might be possible that the Outlook PST file can be corrupted. The PST file is a local storage file that saves the copy of Outlook data items on the hard drive. It also has a certain storage limit depending upon the Outlook version. When it crosses its maximum limit of storage, it starts creating performance issue problems, and sometimes Outlook freezes and crashes.
In order to resolve this problem, users can go with the SysTools Outlook PST File Repair tool. It is a dynamic tool that can scan the highly corrupted .pst file and convert them into a healthy ones. The best part about utility is it supports all Outlook as well as Windows OS versions.
Steps of the Tool
1. First, download and install the program.
2. Add the PST file by clicking on the Add Files.
3. Choose the scanning mode such as Quick and Advance
3. After that, select the PST as an export option.
4. At last click on the Export button to complete the task.
Get the Mac Version
If you are a Mac user and facing any hanging issue in Mac Outlook due to data file corruption, then you can try the Mac Outlook Recovery Tool to fix the issue.
Read More Outlook Related Queries
Wrapping Up
Outlook stuck at loading profile screen is a very common problem. Therefore, in this article, we have discussed the genuine cause of this issue. Besides this, two workarounds have discussed that can fix Outlook hangs loading profile screen issue. However, if users still getting this error, then check the PST file status and use the utility if the .pst file is corrupt.