Perfect Solutions to Fix “Outlook Crashes While Printing HTML Emails”

“I have been facing a weird problem for last one month or so. Whenever I try to print certain emails, Outlook freezes and then crashes. Even after doing all the standard Outlook troubleshooting, I am unable to fix this. Has anyone else been facing the same trouble? Let me know how to fix Outlook crashes while printing HTML emails.”

Every Outlook user knows that crashing Outlook is not an uncommon incident. For many reasons and during different instances, MS Outlook 2016 can crash. In this write-up, we will discuss the causes and solutions to “Outlook crashes while printing HTML emails” problem.

Reasons behind Outlook Freezes While Printing HTML Emails Error

Before moving into the solution to this problem, it is essential to know its root cause. Different things can be responsible for crashing Outlook while printing emails. But according to the experts, the major cause of this error is OutlPrnt corruption.

Outlook 2016 users complain about getting this error more compared to other version users. If you get the email printed from right-to-left, then you can be sure that OutlPrnt is corrupted. But, in case of Outlook 2016 crashing problem while printing HTML emails, there is no scope to verify this. Anyway, we will proceed now to the techniques to resolve the problem.

How to Fix Outlook crashes while printing HTML emails

These are some common techniques users find useful to fix the above mentioned error.

Method 1: Rename OutlPrnt File

As corruption of OutlPrnt file is the main reason, renaming it can generate fruitful result.

1. Shut down MS Outlook properly.

2. Navigate of OutlPrnt file location. (Make sure “Show hidden folders” option is enable on your system)
C:\Users\user_name\AppData\Roaming\Microsoft\Outlook\OutlPrnt.

3. Rename the OutlPrnt file. You can add numeric character after the filename or make it like Outlprnt.old, Outlprnt.new, etc.

4. Restart Outlook. Check if the print command give rise to the same error or not.

Method 2: Delete OutlPrnt File

If the problem persists even after renaming the file, the next method will require users to delete the OutlPrnt file. With the following steps, users can remove this file from their system.

1. Close Outlook.

2. Press Win + R keys together. When the Run window is open, type %appdata%\Microsoft\outlook there. Now, it will take you directly to the location of OutlPrnt file on your computer.

3. Select the file and completely delete it.

4. Run Outlook again and “Outlook Crashes while printing HTML emails” problem should go away.

Method 3: Run Outlook in Safe Mode

If users are still getting the same issue, they might try running Outlook in safe mode. This mode disables all add-ins. If this problem is occurring due to some add-in conflict, this method should solve it. To launch Outlook in safe mode, users have to:

1. Press Win + R to open Windows OS Run dialog box.

2. In the box, type Outlook.exe /safe.

3. Press Enter to open Outlook in Safe Mode.

4. Try printing an HTML email to check if Outlook still crashes.

Solution 4: Foolproof Solution to Outlook Crashing Problem

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When all the previous methods fail, users have only one option left which is to repair Outlook corruption.  And to do this you can try SysTools Outlook PST Repair Software is the best in business when it comes to repairing the corrupt PST file with scanpst, the it one if the best choice. Download the software and start it right away.

1. Launch the program and click on Add File.

2. Add PST file and select Advance Scan.

3. All the corruption will be removed and previewed.

4. Choose the HTML option from the Export Option.

5. At last click on the Export button to complete the task.

Note: Some users may want to use scanpst.exe. Since this free utility can only handle minor corruption issues on Outlook, we do not recommend it to the readers.

What is OutlPrnt File and Location of OutlPrnt File

OutlPrnt file is one of the Outlook files that contains settings related to printing style of Outlook application. This file is located in a hidden folder of local system. However, users can access its location directly by pasting the given path.

• In Windows Vista or Windows 7 and above versions:
C:\Users\user_name\AppData\Roaming\Microsoft\Outlook

• In Windows XP
C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Other Error Messages that Appear before Outlook Crashes while Printing HTML Emails

There are some of the related error messages pop-up on your screen before Outlook crashes due to printing error:

• • • Print Pictures Error
    • Problem with the selected printer
    • Printer is unavailable
    • Improper printing of emails
    • Printer is not ready
    • Header information not included in print

Additonal Tool Tip

If you are getting any issue with Mac Outlook like corruption, recvery of deleted data from Mac Outook, then you can try the Mac version of the same tool that is kown as Mac Outlook Recovery tool 

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Wrapping up the Discussion

Printing emails directly from the interface is one of the groundbreaking features of Outlook. But if Outlook crashes while printing HTML emails, this feature is of no use. Rather it will reduce business productivity and waste valuable time. Hence read this blog to know how to fix Outlook 2016 crashing while printing HTML emails. As the solutions described here are reliable, users can rest assured about the resolution of the problem.