How to Resolve Outlook 2016 Crashes When Adding New Account?

At the time of adding a new account, users may face an issue where Outlook stops working or freezes. Outlook 2016 hangs when adding an account or profile. This situation looks like having a problem with auto-discovery but the same user account can be added on another machine without any trouble. Hence, it is required for users to know the reasons and symptoms of this Outlook 2016 crashing issue. Therefore, we have covered the best solutions to fix the problem Outlook 2016 crashes when adding a new account.

Symptoms of Outlook 2016 Crashes, Freezes / Hangs Issue

When users try to create a new user profile, there are times when Microsoft Outlook 2016 crashes, freezes or hangs. In addition, you may find one or more of the following crash signatures in event ID 1000 from the application name and version.

Why Outlook 2016 Crashes When Adding New Account / Profile?

There can be the following scenarios, where a user faces this issue:

• If you run Microsoft Outlook 2016 application on Windows 10 machine.
• You have configured a proxy server in your Internet Explorer.
• When you enable the Folder Redirection.
• If the ProxySettingsPerUser registry data is missing.

How to Resolve Outlook Crashing Issue While Adding New Account?

In order to resolve this issue, you need to follow these steps to add the missing registry data:

1. 1. At first, exit from the Outlook application and start the Registry Editor.
   2. To do this, press Windows + R key to open a Run dialog box. Then, enter the regedit.exe command & press OK button.
   3. Now, go to the Registry Editor, search and then click on the following subkey in the registry:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\

1. From the Edit menu, click on the New option & then click on the DWORD (32-bit) Value.
2. In this step, Type the ProxySettingsPerUser as the name of the new value, & then press the Enter key.
3. After that, double-click on the ProxySettingsPerUser value. Enter one of the following in the Value Data text box, which is appropriate for your computer system and click on the OK button.
   • Proxy applied on per person
   • Proxy applied for entire users on the computer
4. Finally, click on the exit Registry Editor option.

After following these steps, the Outlook 2016 crashes when adding new account issues have definitely resolved. But, in case, if you are still facing this Outlook 2016 freezes when adding an account issue after following the steps above, then we have another option for you. To fix the Outlook 2016 hangs when adding account problem alternatively, follow these steps:

1. 1. At first, open Internet Explorer and click on the Tools button.
   2. After that, click on the Internet Options option.
   3. Now, go to the Connections tab and click on the LAN settings.
   4. In this step, click on the option to remove the check for Automatically detect settings.
   5. Then, click on the OK button two times.
   6. Finally, you can configure the settings by using the following registry data:

Path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
DWORD: AutoDetect
Value: 0

Alternate Way: Fix Outlook 2016 Crashes When Adding New Account

Well the PST corruption might be the reason behind this error. So, you are not satisfied with the manual methods, or inbox repair tool to repair the corruption of PST file, then you can choose an alternate reliable solution like SysTools Outlook PST Data File Repair Tool. It is a reliable application, which can easily fix the entire problem related to Outlook PST file corruption.

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Once the corruption and problem in a personal folder file have been fixed, then Outlook will be not crash, freeze or hang during when adding a new Outlook profile or account. Apart from this, there are many advanced features also provided by this software, which makes it superior to other applications.

Time to Wrap Up

When users try to add the new profile in Outlook 2016, there are chances that Outlook not responding to sending emails. In this post, we have discussed the problem Outlook 2016 crashes when adding a new account. But, we have also given a solution to resolve this issue. If the manual methods do not work, then it is always suggested to use the Outlook PST Data File Recovery tool. It will surely resolve the Outlook crashing issue when people add the new account.