Learn How to Solve Outlook Mail Receiving Problem via Some Simple Workarounds
This blog covers top 10 easy techniques that a user can try, how to solve Outlook mail receiving problem of Microsoft Outlook application. All the discussed solutions apply to Microsoft Outlook 2016, 2013, 2010, 2007 and all below versions.
Issue: Not Receiving Some Emails in Outlook 2016, 2013, 2010, 2007
MS Outlook is an eminent email client that supports several functions such as emailing, calendaring, journals, notes, contact management and much more. Though it is one of the best emailing platforms, however, sometimes users face unwanted issues like ‘Outlook not receiving emails’, ‘Outlook is slow to receive emails’, ‘not able to receive emails in Outlook but can send’ ‘Outlook incoming mail not working’ etc. Whenever an email message is received in inbox folder, the Outlook takes a default action of writing it to the PST data file.
Thus, if your Outlook is taking a long time to receive emails or even unable to receive email messages then, PST file is the first thing to look for the possible issues. In case, if the PST file is corrupted or damaged then, we recommend using Outlook PST Recovery software to extract data from damaged PST. Apart from this, there may several possible reasons that can result in such Microsoft Outlook issues. Thus, a user should focus on their efforts on trying to fix Outlook email receiving problems in Microsoft Outlook 2007, 2010, 2013, 2016 versions. So, let us get started!
Smart Strategies to Resolve Outlook Mail Receiving Problem
Solving this problematic situation includes various methods based on what the exact cause of occurrence of this ‘not receiving some emails in Outlook’ issue. There are 10 efficient solutions mentioned below that users can try for resolving MS Outlook email receiving error issues in their Outlook account in Windows OS.
1. Cause: Outlook is not connected to the Internet
Solution: Users should first try to determine whether their computer is connected to the Internet or not. One can use a Web browser to check that they can access the Internet sites. In case, if someone is using a local network then, try to access any website to make sure that the internet is working or not. If the internet connection works fine then, verify that Outlook is online. For this, go in Outlook menu and make sure Work Offline option is unchecked.
2. Cause: Some POP and IMAP email accounts using SMTP requires authentication
Solution: If all the Outlook settings are correct yet, still if you are facing MS Outlook mail receiving problem in Outlook 2007 and other versions then, one can try to turn on the SMTP authentication. Below are the steps for this:
- In Outlook, click on Tools tab and select Accounts
- In Accounts wizard, choose the account
- Now, under the Outgoing Server, select More Options
- In the Authentication pop up, choose the authentication type and enter the credentials
3. Cause: Incorrect POP or IMAP settings in Outlook
Solution: Sometimes the incorrect POP or IMAP settings in the user’s Outlook account stops it from receiving email messages. Thus, to check the account settings and to fix Outlook sending and receiving issues, follow the below given steps:
Go to POP and IMAP Account Settings and make sure that filled details are accurate:
- Your Name: Sender’s name that they would like to appear on emails
- Email Address: Your full email address
- Account Type: POP3 or IMAP
- Incoming mail server: For POP or IMAP accounts it should be mail.papamail.net
- Outgoing mail server (SMTP): For POP or IMAP accounts use mail.papamail.net
- User Name: Your email account username
- Password: Your email account password
4. Cause: Wrong or incorrect account credentials
Solution: Confirm that your Outlook account username, password, and other settings are accurate in the Account Preferences
- Click on Tools menu and select Accounts
- In the left pane of the Accounts wizard, select the account
- Here, verify that you have entered the right email address, username, and password
Even after this, if your account does not work properly then, contact your email service provider to get the details about how to configure the account in Outlook application. Sometimes the account may require some special settings such as Secure Sockets Layer (SSL) to connect, or users may override the default port.
5. The network needs a proxy server to connect with the mail server
Solution: If the user is utilizing a network to connect with the Internet then, they might have to specify the mail proxy server in computer’s System Preferences. For this, one can ask their network administrator for accurate settings for their mail proxy server. Issues in network settings can result in Outlook incoming mail, not working errors. So, it necessary to fix it from the start.
6. The Email Server is unavailable
Solution: In case if the user is successfully connected to the account before then, the mail server might be in offline mode. Thus, users have to contact their email provider or network administrator to check whether the mail server is available or not. This can also solve Outlook mail receiving problem to an extent.
7. Emails are not coming because of the Junk E-Mail Protection Filter
Solution: The Junk E-Mail Protection filter also blocks incoming of email messages from some specific domains and email addresses. To fix this issue, follow the below steps:
Turn Off Outlook Junk E-mail Filtering in Outlook 2007:
- In Actions Menu, click on Junk E-mail
- Now, select Junk E-mail >> No automatic filtering >> OK
Turn Off Outlook Junk E-mail Filtering in Outlook 2010:
- Click on Junk E-mail folder >> Junk
- Select Junk E-mail Options >> No automatic filtering >> OK
8. Presence of suspicious emails in Outlook account
Solution: Sometimes, users receive some malicious code on their Outlook mailbox through some unreliable senders, which stops application’s incoming services. At this moment, users should delete such kind of email messages from their mailbox. This suspicious emails can eventually cause email receiving problem in Outlook 2007 and other versions.
9. Outlook is clashing with Antivirus software
Solution: There come many times when Antivirus plugin in Microsoft Outlook creates a barrier for the incoming server. In this condition, users should follow the guideline of Antivirus manufacture to enable the error-free compatibility among antivirus and Outlook email client. Several trusted antivirus companies provide proper guidelines on their official websites for the same.
10. Add-ins are preventing Outlook from receiving emails
Solution: As the Outlook add-ins are helpful to enhance the application’s functionality, however, many times they may occur some troubles. For disabling them users need to launch the Outlook in safe mode. Below are the steps for same:
- Open Control Panel and navigate to Uninstall Programs
- Now, select Outlook from the list of installed programs
- Hit a right-click on it and select Repair
- After this, follow the instructions of the displayed wizard
Summing It Up
Issues like how to solve Outlook mail receiving problem is encountered by several Outlook users. Thus, in this technical blog, we have discussed 10 easy workarounds to resolve Outlook incoming mail not working issue in a simple manner. Now, users can opt any solution technique as per their current necessities and preferences according to the version of MS Outlook like Outlook 2016, 2013, 2010, 2007, 2003 etc.