Fix: Deleted Mailbox not Showing up in Disconnected Mailbox in Exchange
Summary: The main topic of the discussion is, the technique to view deleted mailboxes in disconnected mailbox list in Exchange Server and how to recover data from it. We will begin with the native process of checking whether deleted mailbox not showing up in disconnected mailbox Exchange or not.
Every Exchange Server contains hundreds of user mailboxes. For every user, Exchange Server designates an individual mailbox to store emails and files for each user. While managing the Exchange mailbox of a user, sometimes, mailboxes get deleted accidentally, or Exchange Admin removes some mailboxes to manage Exchange 2003, 2010, 2013, 2016 environment efficiently.
But you may come across situations like deleted mailbox does not showing up in disconnected Exchange mailbox list. Even, PowerShell command may fail to show the desired deleted mailboxes that need to be restored. In order to restore deleted mailbox and retrieve data stored in those mailboxes, the mailbox itself should be visible in the list of Exchange Server disconnected mailbox.
For EDB File errors and issues, use SysTools software to repair and recover Exchange EDB files. It can resolve EDB mailbox issues in a more efficient way in few simple quick steps.
Fix: Deleted Mailbox Does not Showing up in Disconnected Mailbox Exchange
A deleted user mailbox should be available in Disconnected Mailbox in Exchange Server with respect to the mailbox retention option. This should be applied in the following conditions when a Mail-enabled user account is deleted or removed from an Exchanger Server Active Directory or when a user mailbox is deleted using Exchange Management Console.
How to Check If Deleted Mailboxes Exist in Disconnected Exchange Mailbox?
For Exchange users, there are two manual ways to view deleted mailbox in the disconnected mailbox. One is by PowerShell command and the second one is through Exchange Admin Center.
In this segment, we will show you how to use these methods step-by-step.
PowerShell Command
Use this command in PowerShell to check out the full list of disconnected Exchange mailbox. All you need to do is to add the display name of the user by replacing. Check out if “DisconnectReason” property value is Disabled.
Get-MailboxDatabase | Get-MailboxStatistics | Where {$_.DisplayName -eq ""} | Format-List DisconnectReason,DisconnectDate
Exchange Admin Center
Apart from the PowerShell command, the Deleted Exchange mailboxes can also be viewed through the Exchange Admin Center (EAC). So this will also useful to know whether deleted mailbox does not show up in disconnected Exchange mailbox. In order to perform this manual technique, users need to follow these steps one by one:
- Go to the Exchange Admin Center.
- Click on Recipients tab.
- Click on the (…) icon and from the list, choose to Connect a Mailbox option.
- Expand the drop-down list of all the disconnected mailbox, where all the deleted, disabled and disconnected mailboxes are listed. Check if you can find out the deleted mailbox you are looking for.
- Sometimes, the deleted mailbox does not get enlisted immediately. So you should click on the Refresh button and wait for some time.
Solution: Restore Deleted Mailbox in Disconnected Mailbox
To resolve this ‘deleted mailbox does not showing up in disconnected Exchange mailbox’ issue, the user needs to run a shell command. This has the same action as that of Run Cleanup Agent in Exchange Server 2003. This procedure/command will scan Active Directory service for disconnected mailboxes which are not yet marked as disconnected in the Exchange store and also it will update it.
Run Clean-MailboxDatabase “serverdatabase name”
And this process may take time (approx: 15 minutes – 1 hour). It then displays all the new disconnected mailbox in the list.
So, finally, this may resolve ‘deleted mailbox does not showing up in disconnected Exchange mailbox’ problem. Now see what all Event ID’s that will run during the process:
- Event ID 9531 – Clean mailbox-database procedure will be begun
- Event ID 9533 – A mailbox not in the directory or is not enabled for Exchange mail will be removed from the store (for which retention time has over).
- Event ID 9535 – The procedure get completed and it will lists all mailbox that was retained in the store in disconnected mailboxes.
What If Deleted Mailboxes are Not Showing in Disconnected Exchange Mailboxes
A Proficient Solution!!
Even after trying the described methods correctly, if you fail to see the Deleted mailboxes in disconnected mailboxes in Exchange Server, then it is the time to choose some other methods. The advanced software provided by SysTools i.e. Exchange EDB Recovery Tool will let you have a look at even the deleted Exchange database mailboxes with ease. What’s more, users can also restore those mailboxes if they want from the EDB file and easily recover deleted mailbox after retention period, with the help of same software.
The recovery manager for Exchange database tool easily recovers as well as repair Exchange mailbox and EDB file from corruption without any loss of data by using the Quick and Advance scan. User can use option to resolve database corruption Exchange 2010, 2013, 2016 in a simplified way.
- Include the local EDB file of Live Exchange Server in the software.
- After scanning, it repair EDB file and then will show all the mailboxes including the deleted ones.
- See if you can find the deleted mailbox in the displayed list of Exchange mailboxes.
- Extract mailbox from EDB file Exchange 2016, 2013, 2010
- Once you have found it. Select it to preview all the files inside the mailbox.
- To restore, select that mailbox and enter necessary Exchange credentials.
In this way, users will be able to view and restore their deleted user mailboxes to Exchange Server.
Conclusion
“Deleted mailbox not showing up in disconnected mailboxes Exchange 2010, 2013, 2016 Server” is a common query as users often fail to see the deleted mailbox when they need to restore them. Here, we have mentioned correct ways to check deleted mailboxes in Exchange manually. If users do not get to see their deleted mailbox in Exchange database even after using the manual methods, they need to try software suggested to recover deleted mailbox in EDB file. This will help you not only to view deleted mailboxes in disconnected mailboxes list, but it also helps to retrieve mailboxes effortlessly.